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900269-000-00-PM01: Monitor interactions with clients to determine the levels of compliance and client satisfaction, NQF Level 6, Credits 2

900269-000-00-PM01: Monitor interactions with clients to determine the levels of compliance and client satisfaction, NQF Level 6, Credits 2

Practical Module

Teacher: Charlene de Villiers

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900269-000-00-PM02: Pro-actively conduct strategic follow up with clients based on identified issues and problems and manage the escalation processes originated by clients. NQF Level 6, Credits 2.

900269-000-00-PM02: Pro-actively conduct strategic follow up with clients based on identified issues and problems and manage the escalation processes originated by clients. NQF Level 6, Credits 2.

Practical Module

Teacher: Charlene de Villiers

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900269-001-00-PM03: Audit customer interaction processes and determine areas for improvement and escalation. NQF Level 6, Credits 2.

900269-001-00-PM03: Audit customer interaction processes and determine areas for improvement and escalation. NQF Level 6, Credits 2.

Practical Module

Teacher: Charlene de Villiers

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900269-001-00-PM04: Evaluate the effectiveness of operational policies and procedures, NQF Level 6, Credits 2.

900269-001-00-PM04: Evaluate the effectiveness of operational policies and procedures, NQF Level 6, Credits 2.

Practical Module

Teacher: Charlene de Villiers

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900269-001-00-PM05: Apply specific soft skills required for competence in the role of Compliance Ensurer, NQF Level 5, Credits 2.

900269-001-00-PM05: Apply specific soft skills required for competence in the role of Compliance Ensurer, NQF Level 5, Credits 2.

Practical Module

Teacher: Charlene de Villiers

Click to enter this course

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